Privacy Policy


Our lips are sealed: No personal info shall be disclosed to third parties without your permission or due process.

What we collect: We gather info that you provide voluntarily to us so we can provide a better service. And info automatically provided (is from cookies) for a better browsing experience and interaction with #bicyclecouriers.

PS, Cookies cannot harm your computer or carry viruses. But it can lead to obesity when taken in large quantities and without cycling enough to offset the extra calories…

By using this site you agree that: We may communicate with you from time to time (say if we should stop); we may use the info for non-personal statistics and we retain the copyright in users personal info databases.

And now for the long version. Better grab a cup of coffee before digging into this one —

Who we are

Our website address is: And all the same as on the terms and conditions and contact us pages, company and contact details, again.

What personal data we collect and why

Your contact details, emails, phone number, address, bike details and shipment details in order to make sure we can invoice the correct person and or company, request payment for services rendered, and off course ship the correct bicycle to the correct address.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Yip, we do have a contact form for your name, email, phone number and a message, which will be stored (securely) on our servers. Also, when you make a booking there are additional fields we capture for your invoice and bicycle and shipment details.

Lastly, when you make use of the online card payments then the payment gateway comes into play, and we do not store and card information on this website.

Cookies (om-nom-nom-nom)

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


We may do basic analytics, including email tracking to see how many of our recipients opened their newsletters, clicked-through etc. And google analytics to see how those ads and organic listings are going. There may be more, but we can’t think of any right now.

Who we share your data with

Related parties, agents, employees, bike shops, services providers, courier companies, freight forwarders, choose only those that apply to your booking. All in order to make sure the correct property reaches the correct destination.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Ask, and we shall delete. If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service. For this an IP may by checked and used.

Your contact information

Name, email, address, phone, company, website, etc etc. Basically, as much as you want to tell us (we’re listening, sometimes) or as little as is required to complete the transaction and related shipment.

Additional information

Includes bike details, shop details, shipment details, insurance details and contact details for invoice, all of which we have already covered above.

How we protect your data

Username and password. Consider two factor authentication. Strong passwords. Security plugins. SSL certificate. https secured site. Card details not handled on site as we make use of peach payment for card payments.

What data breach procedures we have in place

Same as above, plus 7 days rolling backup of site content. Same goes for database, plus ad hoc backups created as and when we feel so. Emails stored elsewhere. Can shut down the site at a moments notice if needed.

What third parties we receive data from

We may get basic user information such as contact and bicycle details from third parties such as a local bike shop or accommodation provider or other related service providers when requested.

What automated decision making and/or profiling we do with user data

Nothing automated, we treat all bookings equally important.

Industry regulatory disclosure requirements

Cookie notice and others to be GDPR compliant, even though we are based in South Africa and 99% of our clients will be local, which means the POPI act comes into play.

Enough. Now on to the task at hand. Shipping those bicycles.