Welcome to Bicycle Transport Help Centre
The Wikipedia for bicycle transport. Our most complete bicycle transport knowledge base in South Africa. Think of this as a library rather than a FAQ set. Get your answers below. This is a culmination of years of experience from bicycle couriers. Over a decade and counting, in which we think we have seen it all. But never too old to learn. We continuously adapt our processes to complete our aim of being the Best Boxed Bicycle Courier Company in the Country. For your benefit.
CONTENTS
What you will find in the bicycle couriers help centre. From South Africa to the world. Here we have FAQ frequently asked questions and answers for bicycle transport logistics. A decade of experience distilled into a single document. And not a single word was written by AI. That’s correct. Isn’t that what you’d expect from your #bicyclecouriers? The 200 questions are answered in the following categories. (And we have shown the approximate number of questions and answers in brackets).
1. Getting started
Sending your bicycle for the 1st time? Welcome! Everything a first-time customer needs to know. Bicycle couriers makes sending your bicycle to and from anywhere in South Africa a breeze. Book online today and get it done quickly and easily.
2. Prices and bookings
What does it cost to send a bicycle? Pricing, main centres, remote areas, payments, bookings. A simple and smooth operation to book your bicycle transport across the country. All online and no need to phone and speak to any, unless you want to.
3. How to pack a bicycle
I think this will become our most visited page. As it should. Because packing is quick and easy if you know what to look out for. And how to protect your bike for shipment. Alternatively let a local bicycle shop do it for you.
4. Collections & deliveries
What happens from bicycle collection till delivery. The complete bicycle couriers cycle from the time the bike leaves your door. Until it reaches its final destination on the receiving end. And a happy N+1 for the recipient.
5. Track your delivery
Follow your bicycle from the moment it leaves your door. Tracking, notifications, delivery status. With a screenshot example to show you what to expect from a tracking link. And how to interpret the different stages from collection until delivery.
5. Insurance
Bicycle insurance cover while the goods are in transit. Damage, insurance, claims, expensive bikes. Fortunately and touch wood we have had very little experience with this. Which stands testament to the way we operate to ensure thousands of safe and secure boxed bicycle deliveries.
6. Buying & selling bicycles
Let us send your bicycle from seller to buyer. BikeHub, Marketplace, dealers, private sellers. Many bicycle change hands all across the country each day. And bicycle couriers help you to bridge the transport gap between buyer and seller.
7. Races & events
Race & event bicycle transport in SA. Cape Town Cycle Tour, Epic, Wines2Whales, Sani2c. South Africa is filled with bicycle races and tours and we can help you to get your bicycle to any or all of them. Find out how and and where and why.
8. Types of bicycles
What are all the types of bicycles that we can send? Road, MTB, gravel, TT, e-bikes, tandems, etc. There are many different types of bicycles and each one of them may have unique features and slight nuances when it comes to boxing and shipping.
9. Destinations
Where are all the places where you can send your bicycle? Cities, provinces, neighbouring countries, remote areas. Find out what is the difference between a main center and a remote are. And how we collect to or from bike shops vs door-to-door.
10. About the company
Why can you trust bicycle couriers? More about bicycle couriers and the way we operate. Because I know if I were to send a bicycle for the first time then I would like to know who I am dealing with. And why can I trust them.
Done.
Thank you for riding with us today. Now where can we send your boxed bicycle next?
