Fine print: do you know what your moving company terms and conditions entail?
After booking a move we scanned the T&C and decided to share with you what it entails. For full transparency. So that you can be informed. And know upfront what is coming. So here we go. In laymen’s terms. This is a quick and easy summary of the terms and conditions for a furniture removal company. The basics include that ‘this is the whole agreement, reduced to writing.’ And by paying for the quote, you accept the terms. The rest are as follows:
What can increase the price?
TLDR: If you send more. Difficult conditions. No inventory list. And oversized items.
Price can change if you send more items than what was quoted for. May charge extra where shuttles are needed (it narrow lanes, vehicle restrictions, >25 meters from door to truck). Poor road conditions, client delays and staircases, hills etc may also increase the price. If no inventory list was given for the quote and more items are loaded the price can go up. Quote on residential use accepted volumes, inform us if you are loading industrial type volumes as this can increase the price.
Extra services
Excluded unless specified. Like the following. Dismantling. Assembly. Boxing. Unboxing. Disconnecting and reconnecting appliances. Hoisting. Wrapping. Insurance. Things that don’t fit through doorways. These may be charged for.
No liability
Own risk. No liability. For items. And timing. Beyond our control. Like strikes, breakdowns, traffic, weather, etc. Note shared loads are filled for efficiency and cost effectiveness and you cannot hold the mover responsible for your accommodation costs if any due to dates etc. Consider a dedicated truck load then.
Loading
May refuse unprotected goods. May refuse dangerous goods. You are responsible for protection and stabilizing appliances. Furniture must be in good enough condition for 2 men to carry without breaking. Not responsible for breaking during normal lifting etc.
Damages and inspections
No liability for damaged or missing items after the truck has left. Must be indicated beforehand. And photos taken thereof together with the driver. Evidence must be provided for broken or missing items. And notified immediately. With before and after pics. And you must check the vehicle on delivery that nothing was left behind in it.
Insurance
GIT goods in transit is available if selected. This is not comprehensive insurance. Marks and scratches while in transit is excluded. You responsibility the ensure correctly packed. GIT events include fire, explosion, acts of nature, accident, loss or theft. If it was professionally packed.
Behind the scenes
TLDR: May sell goods if non-payment. Right to cancel. Subcontractors. Fail to disclose.
If customers fail to pay for goods stored longer than 2 months it may be sold to defer costs. Reserve the right to cancel the move due to client non-disclosure or non-performance. May use subcontractors and then according to their T&C’s. Failure to disclose stairs, obstacles, turns, difficulties, etc ie anything that can add to complexity and manpower and time required for the move.
Cancellation fees
- Short notice – 7 days – no refund
- Long notice – 30 days – 50% refund
- Even longer – >30 days – 25% refund
TADA! And there you have it.
Now that you know all about moving company terms –
Can we get you a furniture removal quote?
