Streamlining the Bicycle Courier process for your convenience

We make bicycle transport personal

The good and the bad and the ugly. Some happy words and bright colours to give you a sneak peek at what happens behind the scenes. Join us for a quick and colourful look at some of the things you/we encounter when dealing with different service providers, for boxed bicycle transfers. We do, so that you don’t have to…

A red service provider

Holiday periods can lead to out of spec (read: late) deliveries, so we have learned to manually create a buffer to compensate for the heavy loads during certain times of the year. Extra admin on our part but certainly required in order to have a well-oiled machine and to ensure that bicycles arrive on time. You can thank us later. Or go direct route and learn to manage your expectations.

RED to manage extra delivery days during peak times. Because timing your bicycle delivery is essential -- it's of no use getting to your holiday destination and your bike isn't there. Or even worse, arriving at the multi-day stage race that cost you and arm and a leg to enter, only to find your bike is still in transit. Don't let that happen to you, because it is entirely avoidable.
RED to manage extra delivery days during peak times. Because timing your bicycle delivery is essential — it’s of no use getting to your holiday destination and your bike isn’t there. Or even worse, arriving at the multi-day stage race that cost you and arm and a leg to enter, only to find your bike is still in transit. Don’t let that happen to you, because it is entirely avoidable.

A blue service provider

Legacy systems that are the opposite of intuitive to use and can soak up your productivity with too many clicks and going back and forth. It works, but not so fast. What about a system that browse like the world wide web, without you having to cut and paste and remember and save? Not here. Full marks for the call center operators when (not if) things go wrong, but less so for the sales personnel.

BIG BLUE is frustratingly cumbersome to book. So what do we do? Bicycle Couriers absorb the procedure and provide you with a quick and easy quote, because replicating simple things like this should be as easy as we make it. We simply took what we need to provide you with a quick answer to what would it cost to send your bicycle from A to B, and when will it be delivered.
BIG BLUE is frustratingly cumbersome to book. So what do we do? Bicycle Couriers absorb the procedure and provide you with a quick and easy quote, because replicating simple things like this should be as easy as we make it. We simply took what we need to provide you with a quick answer to what would it cost to send your bicycle from A to B, and when will it be delivered.

A yellow service provider

If you like working through a ticketing system, or a call center that cuts off, or transfers you to unanswered extensions time and again, then this one is for you. Plus, you need an account. Good luck. Often when dealing with the above I think that Bicycle Couriers are way to cheap for the value we add. You get a seamless service experience while we deal with the nitty gritty in the background.

YELLOW simply says ticket, please. This is the one that gets me the most. The bigger the organisation, the more difficult (and slower) it is to adapt and fix a process. And there are few things more frustrating than jumping through hoops only to find new ones being added, iso getting results. Luckily for you we do the jumping, and we know how high.
YELLOW simply says ticket, please. This is the one that gets me the most. The bigger the organisation, the more difficult (and slower) it is to adapt and fix a process. And there are few things more frustrating than jumping through hoops only to find new ones being added, iso getting results. Luckily for you we do the jumping, and we know how high.

A green service provider

Unfortunately, the system is a manual one, so no tracking numbers, and orders are booked via email iso a platform. This is the only one on here where the sender must manually complete the waybill, we cannot get or generate a pdf and send it to them to print and stick on the box for collection. I prefer to have system that feeds info from the website right through to a collection and a waybill (with humans checking it along the way, because we cannot leave the bots all to themselves).

GREEN is a manual process in the digital age. And while we have no problem with human intervention (let sanity prevail), it should be limited to only where a checkpoint is really necessary. Because every additional point of contact is also an opportunity for human error, and something we can avoid with automation.
GREEN is a manual process in the digital age. And while we have no problem with human intervention (let sanity prevail), it should be limited to only where a checkpoint is really necessary. Because every additional point of contact is also an opportunity for human error, and something we can avoid with automation.

An orange service provider

Expensive and you need an account to send through them so that rules out most end users. Main centers are straightforward but remote areas need to be quoted on which can delay a quick and easy answer to your client. After going through the account opening process, the actual billed amounts were much high than our expectation and it made no sense to continue with this service. That’s how we learn.

ORANGE expectations yet a gray reality. Case in point, you don't always get what you want. We've been through the motions and spent an enormous amount of time and effort only to find things aren't always what they appear to be. Moving on.
ORANGE expectations yet a gray reality. Case in point, you don’t always get what you want. We’ve been through the motions and spent an enormous amount of time and effort only to find things aren’t always what they appear to be. Moving on.

A shining light at the end of the tunnel…

Do you want to speak to a real human? Or not, as you don’t have to — the Bicycle Couriers site is plain and simple, and you can book your 1-way or return bicycle transport without ever having to speak to a single person. Or to have an account. The choice is yours. We are here and happy to help and love talking about all things cycling. Allow Bicycle Couriers to be your night in shining armour.

YES! There is an easier way of doing things. Let us absorb all the above. For you to have a carefree experience. Because cycling is supposed to be fun and getting your bicycle to or from and event or across the country (even the world) should never be a deciding factor. Now you can go where you want to 😊
YES! There is an easier way of doing things. Let us absorb all the above. For you to have a carefree experience. Because cycling is supposed to be fun and getting your bicycle to or from and event or across the country (even the world) should never be a deciding factor. Now you can go where you want to 😊

 

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