Top customer service from the bicycle couriers team
When someone does something well then you deserve to tell the world. In fact, it should be compulsory to brag about it. Which is exactly what I want to do here with our very own customer service. These are 3x examples from our bicycle couriers delivery team spread across the country, and they all delivered stellar support. To ensure the bikes get there on time. And we can keep our 100% success rate for races. No one gets left behind. Three examples below:
- Tiaan: overnight to EPIC
- Mia: overnight back home
- Shakeel: weekend for CTCT
JHB example from Tiaan: overnight for the EPIC
Collecting from NLP Nelspruit. Or should I rather say that due to unforeseen circumstances the driver was not able to collect from NLP on the day. And these are bikes coming from the CPT for the ABSA Cape EPIC. So, they absolutely must be on time. now the policy is if something was uncollected and we have to get it to the destination on time then the driver must pay for the domino effect. But I didn’t want that. Because the default option is to fly it down. Which is expensive. And would affect the driver come month-end salaries. So I suggested overnight road freight. Which they immediately organized, and the bicycles were delivered on time. Bicycle couriers received top customer service. Thanks, Tiaan – you certainly know your stuff!
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GRJ example from Mia: Bikebox from Plett
Collecting from the bike shop in Plett. And yes the bike shop in Plettenbergbaai is called literally that, The Bike Shop. In fact, this time it wasn’t even a bicycle that we collected. But it was a bicycle box indeed. What happened was that we shipped to boxed TREK rental bikes for Bram Peereboom obo his rental customers to Plett. From where they will cycle back to Stellenbosch. Most likely on the Cross Cape Route.
But they also had a lot of luggage with them, which needed to be sent back home to Stellenbosch to be here when they arrive. So they stuck the luggage into a bike box for us to bring back. And they arrived this side earlier than expected. So, we had to ensure their bags were ready and waiting. And it was as easy as sending Mia from our GRJ branch a WhatsApp text message to ask if they can collect and send overnight, fir which she sent back the driver to collect in plett and YES the bags were here the next day. Continued great customer service. Thanks, Mia – simply Brilliant!
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CPT example from Shakeel: Bikebox for CTCT
Collecting from JHB for the CTCT ie Cape Town Cycle Tour which happened on Sunday 8th March right here in the mother city. But for some reason I didn’t know that the bike being collected is indeed for cycle tour on Sunday. So, when I checked the logs towards the end of the week and saw the bike wasn’t delivered yet I had to make a plan. And it was after hours. And we typically do not delivery on weekend. But Shakeel calmly handled the situation and went out of his way to make contact with the local agent and get them to open up on the Saturday and take said bike to our repeat customer in Century City. He was delighted and could do the cycle tour Sunday on his own bike. Just like that. Effortless customer service by a stellar in-house team. Thanks, Shakeel – five star service!
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Now,
Where can we send your bicycle today?
